NexPay

Redesigning a fintech platform for simpler finances

NexPay is a digital fintech platform that enables businesses and individuals to manage multi-currency accounts, perform international transfers, use issued and linked cards, generate detailed reports — all within one secure ecosystem.

Project type

B2C, B2B, Web Platform

Industries

Fintech, Digital Banking

Duration

4 months

My role

I led the end-to-end redesign of an existing fintech platform, from research and analysis to final UI. The scope included complete web designs with responsive breakpoints, as well as a scalable design system. My main contributions:


  • Conducting a full UX audit of the existing platform.

  • Analyzing user sessions via Smartlook to uncover friction points.

  • Redesigned the entire web experience — from onboarding and dashboards to transactions, reports, and money transfer flows.

  • Building a scalable design system to unify the visual language.

  • Collaborating closely with PMs and developers for alignment and implementation feasibility.

Problem statement

Before the redesign, NexPay’s web experience was powerful but complex. Users struggled to navigate between business and personal views, locate key actions, and understand transactional details. As the platform grew, its UI became inconsistent and visually fragmented.

Research & Analysis

I wanted to understand how users interact with the NexPay platform — what works, what doesn’t, and why. Methods I used:

Smartlook analysis

Reviewed 1,000+ user session recordings, heatmaps, and funnels to understand real user behavior.

UX audit

Evaluated the existing platform against core usability heuristics (clarity, consistency, feedback, error prevention)

Competitor benchmarking

Analyzed Wise, Revolut, N26, Payoneer and others to identify best practices in EMI platforms

Research findings

  • 57% of users left the dashboard within 10 seconds due to an empty layout and lack of meaningful widgets or quick actions.

  • 68% of users exited transaction details quickly; both the list and details were overloaded with technical and secondary information, making scanning difficult.

  • Transaction sections and naming differed across banking and merchant areas, increasing cognitive load.

  • Nearly 35% of users struggled to switch between banking and merchant contexts due to inconsistent navigation patterns.

  • Key account and security settings were buried under deep, inconsistent hierarchies across account types.

Design principles

Clarity

Focus on essential information and simplified flows

Confidence

Provide clear visibility of balances, fees, and actions

Consistency

Standardized layouts and terminology across accounts

Efficiency

Streamlined tasks with fewer steps and quick-access actions

Design system

Developed a unified design system that modernized the platform and increased readability across complex financial data. Built a flexible design system with reusable components, updated typography, color semantics, elevation, and interaction states — ensuring consistency at scale.

Final designs

Dashboards for personal and business accounts.

Key dashboard actions: money transfers, top-ups, currency exchange, access to account and card details, statements, currency account management, and quick navigation to all accounts, cards, and transactions.

Settings section was unified across account types with a simpler structure and easier access to key options.

Transactions and details were simplified to highlight essential information and improve scanability across the platform.

Payments section was restructured for both Banking and Merchant accounts. Transfer flows are clearly grouped by type, covering single, scheduled, and batch transfers.

Cards section was redesigned and merged with Linked Cards, creating a single, unified place to view, link, and manage all cards.

Reports section was simplified to make statements and exports easier to access.

Team members section was redesigned to make managing roles and permissions clearer.

Next steps

The project is currently in active development. The next phase will focus on implementing the redesigned UI across the platform, validating key flows through user testing, and preparing for staged rollout.